This is not solely a post regarding photography, but since there are a considerable amount of Photographers who use Photoshop, I thought I could get a way with a rant.

Adobe support is some of the worst I have had to deal with.

I don’t just use Photoshop at work, I rely on it. So when the simple tools do not function and I am unable to continue easily with a normal workflow, I get frustrated. Imagine working on an ad for an hour. You start to use the magic wand and for no reason, Photoshop crashes and your work is lost. That happened to me.

So I hop online and instead of bothering our IT department with the trouble, I figured I could bypass them and open a web case directly through Adobe. I found out I couldn’t create a case because the copy of Photoshop here at work was not registered yet. So I tried to register it using the serial number from the about screen, but was told it was invalid. I thought was odd, considering it was good enough to install the software.

Now I had to pick up the phone, which really annoys me sometimes. I love to send emails or work via the web and bypass the phone when dealing with support. On the other end is someone that sounds like they are in a crowded supermarket that is having a going out of business sale and everything is 90% off. On top of that, I can barely understand what the guy is saying, except for the fact that he is clearly in a hurry and does not want to be bothered by me. While the torturing of livestock continues in the background, I try to explain my problem all the while being constantly interrupted by the “help desk personnel”. I give him my serial number at least twice and he tells me it is invalid. Really? That would be the reason for my call, detective. Again I repeat my story and again I am interrupted before being able to finish. He tells me the serial number is 4 characters too short. I am then told he needed to create an ID for me in their system. I had already tried to do that but never received a confirmation email. I then ask how the software could have been installed by our IT department if the serial was bad, so then I am put on hold.

When he comes back, probably from watching the prison riot which has been going on in the background, I have to repeat my story again as to why I am calling. Now, being interrupted while I am speaking is highly agitating to me. It is very disrespectful to do because it shows you do not care about what the other person is saying to actually listen to it.

“I have written down the serial number from the about screen and do not have access to the physical software package,” as I tell the guy, who then very abruptly and loudly interrupts me again, “but you can feel free to keep interrupting me anytime I try to tell you something.”

“I am trying to help you with your problem!” The guy yells back.

*click*

I submit a trouble ticket via our IT department. They come upstairs, spend 15 minutes on my computer, and I have not had the issue ever since.

Thank you Adobe Support. Thank you.