Is customer service truly dead? Take a minute to think about that, seriously. Think about the last time you had an issue with a product or service and had to contact customer support to have your issue resolved. Did you have a pleasant experience or walk away traumatized and baffled at how poor customer service can be? For you photographers out there wondering if customer service is truly dead or not, you might want to ask Paul C. Buff/Alien Bees. Read more »